Privacy Policy

Last updated: 30 September 2026

Axelrod Phones (“we”, “us”, “our”) is committed to protecting your personal information in accordance with Kenya’s Data Protection Act 2019.

1. Information We Collect

We collect the following information when you place an order or contact us:

Full name
Phone number
Delivery address
Email address (if provided)
Order history and product preferences

We do not collect or store credit card numbers. All card payments are processed securely by our third-party payment gateway providers, who handle your card data directly and are PCI-DSS compliant.

2. How We Use Your Information

We use your information to:

Process and deliver your order
Send order confirmations and delivery updates via SMS, WhatsApp or email
Respond to customer service enquiries
Improve our products and services

3. Payment Processing

Payments on this site are processed via M-Pesa (Safaricom) and/or third-party payment gateway providers. When you pay, you are subject to the privacy policy of the respective payment provider. We receive only confirmation of payment, not your card or M-Pesa PIN details.

4. Delivery

To fulfil your order, we share your name, phone number and delivery address with our delivery partners. This information is used solely for the purpose of delivering your order.

5. Cookies

This site uses cookies to improve your browsing experience, remember your cart, and analyse site traffic. By continuing to use this site, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect some site functionality.

We may use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymous usage data.

6. Data Sharing

We do not sell, rent or trade your personal information to third parties. We share your data only as described in this policy (delivery partners, payment processors) or when required by law.

7. Data Retention

We retain your order information for up to 7 years for accounting and legal compliance purposes. You may request deletion of your personal data by contacting us, subject to our legal retention obligations.

8. Your Rights

Under the Data Protection Act 2019, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications at any time

9. Contact

For any privacy-related queries or to exercise your rights, contact us at:

Axelrod Phones
Email: [email protected]
Phone: +254 743 811 920
WhatsApp: +254 708 913 531